📦 General Return Policy
We accept returns on defective items for a one-to-one replacement. The customer is responsible for return shipping costs.
All items are thoroughly inspected and tested prior to shipment, so receiving a defective product is highly unlikely.
To process a return, all originally shipped components must be included with the returned item.
Please note: We take fraud prevention seriously. We have implemented robust security measures, including serialized hardware, tamper-evident seals, and video documentation of outbound shipments. Any return will be subject to inspection for signs of tampering or unauthorized modification of firmware.
If the firmware has been altered beyond the configuration we provided, the return policy is void. In such cases, the item may be subject to a 25% refurbishment/restocking fee to cover restoration of the equipment.
🚫 Returns Due to User Misunderstanding
We do not accept returns based on lack of technical understanding.
Per our Terms of Service, Purchasing this equipment requires a basic familiarity with networking and router configuration. These devices run advanced custom firmware designed for users who are comfortable navigating such technology. If you are unfamiliar with how to connect to or configure a router, we kindly advise not to purchase this product until you’ve reviewed the requirements and determined your readiness.